ITDESKBY AUTOINTELLI
A Full-Featured AI‑Enabled ITSM Platform
Manage incidents, service requests, changes, and enterprise support workflows from one centralized platform.
Open
24
At Risk
7
Resolved
148
INC-0091
Payment gateway down
CRITICAL
INC-0088
VPN access issue
HIGH
SR-0042
Laptop request
MEDIUM
SLA Compliance
94.2%
ALERTS
TEAMS
WHATSAPP
SLACK
SECURE
AGENT
TICKETS
IT Service Management
Incidents, service requests, changes and SLA management from one unified platform.
IT Asset & Software Management
Full CMDB, hardware lifecycle, software inventory and license tracking.
OMNI Channel Integrations
Raise and track tickets via WhatsApp, Teams, Slack, Email and Web portal.
AI-Enabled ITSM
AI classification, smart KB suggestions and automated ticket routing out of the box.
Communications
Service Broadcast
Streamline Your IT Support Operations
Automate workflows, gain insights with analytics and ensure SLA compliance with ITDesk's robust ITSM features.